Customer support to die for
Here’s a story that should restore your faith in human kind: a photographer used Eclipse cleaning fluid to clean the sensor in his Canon 5D. To his horror, it stripped the tin oxide coating!
He eventually sent the camera to Canon for repair. They phoned to say they would contact Photographic Solutions, the manufacturers of Eclipse, to see if they would pay for the repairs.
A couple of days later, the photographer receives a phone call from David Stone, President of Photographic Solutions, while on holiday in the Caribbean!
He said he used to be a photographer and understood the photographer’s situation and that he would authorise the repair.
Sure enough, about a week later, the camera was returned to the photographer with a new sensor.
Now doesn’t that warm the cockles of your heart?
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